Terms of Service

1. About these terms

These terms ("Terms") govern your use of wellfed.ae and any order you place with WellFed ("WellFed", "we", "us", "our"). Please read them before ordering — by placing an order or registering, you accept them. If you do not agree, please do not use the website.

WellFed is based in the UAE and serves customers within the UAE. All times referred to are GST, and all prices are in UAE dirhams (AED) and include VAT unless stated otherwise. We may update these Terms from time to time; the version in force when you place an order is the one that applies to it.

2. Ordering and eligibility

You must be 18 or over and able to receive deliveries in one of our service areas (currently Dubai and Abu Dhabi). Please give accurate contact and delivery details — we rely on them to reach you and deliver your meals. Any confirmation you make online, in the app, by phone or by email is valid and binding, and your order is confirmed once payment is completed.

3. Plans, pricing and payment

Plans run in 4-week blocks, with delivery 5, 6 or 7 days a week — your choice. The price shown is the total for the block and already includes the discount and delivery; there is no auto-renewal, and you choose whether to continue at the end of each block.

Payment is taken securely at checkout by card through our payment provider; we do not see or store your full card details. Your plan starts on the date you choose, and we need at least 3 days from payment to prepare and begin your first delivery.

4. Bag deposit

A refundable AED 50 bag deposit applies to your first order only and is returned when you return your chiller bags. The cost of any lost or damaged bags, and any unpaid balance (for example add-ons or extra portions), may be deducted from the deposit. The deposit is never added to renewals.

5. Delivery

Delivery is free and included in the plan price. We deliver fresh every day within your chosen window:

• Dubai — 3:00am to 7:30am, and 7:00pm to 10:00pm.
• Abu Dhabi — 3:00am to 7:30am.

If you are not home, we leave the order at your door or a spot you have specified. Please refrigerate your meals as soon as you receive them. We are not responsible for meals that are left, damaged or taken after delivery at a drop-off point you asked us to use. Entering the correct delivery address is your responsibility. If an order does not arrive, tell us the same day on WhatsApp and we will resolve it; changes to your delivery time or location need at least 3 days' notice.

6. Food storage, reheating and labels

Keep all meals refrigerated at 5°C or below once you receive them, and follow the reheating and consume-by information printed on each label. Every meal is labelled with its name, calories and macros, reheating instructions, consumption date and meal type. If you swap items or we adjust a dish for your preferences or allergies, the calories and macros may differ from the label.

7. Food, allergies and medical

All meals are 100% halal. WellFed runs one simple everyday menu and is not a specialised allergen-free or medical service. Our kitchen handles common allergens and does not have a dedicated gluten-free area, although our team takes care to reduce cross-contact.

Please tell us about any allergies, intolerances or dislikes before you start — we cannot take responsibility for reactions to allergies not disclosed in advance. The plan is not suitable during pregnancy or for serious medical conditions. Our meals and any information we provide are not medical or nutritional advice; please consult your doctor before starting any plan, particularly a weight-loss plan.

8. Changes and refunds

You can pause, skip a day or switch plan by telling us ahead of time — at least 3 business days, since meals are made fresh to order. Once a delivery is already in preparation, it may be too late to change.

The bag deposit is refundable as described above. If something is wrong with a specific delivery, contact us the same day and we will make it right — usually by replacing the affected meal or crediting your next order. As meals are freshly prepared, we cannot refund meals that have already been delivered and accepted.

9. Discounts and promotions

Discount and promotion codes are non-transferable and cannot be exchanged for cash. Only one code applies per order, and codes cannot be combined. We may change or withdraw a promotion at any time.

10. Your responsibilities

You agree to give accurate information, keep your delivery and contact details up to date, and use the service lawfully. If we cannot deliver because the details you gave are wrong or no one is available at the address, that delivery may be treated as fulfilled.

11. Our content and your privacy

The WellFed name, logo, website, menu and photography belong to us and may not be copied or used without our permission.

We handle your personal data as described in our Privacy Policy.

12. Liability

Our meals are designed to be balanced and calorie-counted, but they are not medical or nutritional advice, and you rely on any health or nutrition information we provide at your own risk. To the fullest extent permitted by law, our total liability for any order is limited to the amount you paid for that order, and we are not liable for indirect or unforeseeable losses. We may decline or amend an order at our reasonable discretion, and will not be liable for loss arising from doing so.

13. Governing law

These terms are governed by the laws of the United Arab Emirates, and any dispute relating to them or to your order is subject to the courts of Dubai.

14. Contact

WellFed is based at Dubai Investment Park (DIP), Dubai, United Arab Emirates. For any question about these terms or your order, email hello@wellfed.ae or message us on WhatsApp at +971 58 500 4399.